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Questions about VoIP

What is VoIP?

VoIP stands for Voice Over Internet Protcol. This new technology allows phone calls to be made by using a broadband Internet connection instead of using a standard phone line. Calls are made over the Internet by converting analog audio signals to digital data. The advantage of VoIP is the ability to place local and long-distance phone calls without paying extra phone charges.
Why get VoIP?

The big advantage of VoIP service is that you can call anywhere, anytime for less money. Most calling plans range from $15.00 - $30.00 per month which includes LOCAL and LONG DISTANCE calls.
What is Broadband Internet Service?

Broadband is high-speed Internet access which utilizes a Cable or DSL modem. It gives you a continuous connection to the Internet at speeds much faster than dial-up. To become a VoIP customer, you need to already have a broadband connection.
Can I use VoIP with a regular telephone?

Yes. To use VoIP with your regular analog phone, you will need to install an ATA (Analog Telephone Adapter) to plug your phone into your Internet router. The adapter converts the analog signal to digital data, so that the phone can operate over the Internet. Another option is to purchase an IP phone that has a built-in ethernet port that is ready to connect to the Internet. Most VoIP companies will provide you with everything you need.
Does VoIP work the same as my regular phone service?

Yes. Once you are connected, just pick up the phone and use it. It's that simple. The person you are calling does not need to have VoIP service. They just need a phone. Your phone will ring just like it normally does. You can use your same touch-tone phone. You are connecting with VoIP service instead of your old phone company.
Do I need to leave my computer on all the time to receive calls?

No. If you are using a phone with an ATA (Analog Telephone Adapter) adapter, you can still make and receive calls as long as your Internet router is on.
Does VoIP offer services such as call waiting and voice mail?

Some paid VoIP service providers include free extra features like caller identification, call transfer and three-way calling as a part of their subscription. Each provider may vary, so check the service contract for details.
What do I need to use a VoIP service provider?

To use a VoIP service all you need is four things: 1. A broadband Ethernet connection such as Cable or DSL 2. A credit/debit card with a US billing and shipping address 3. An ECR Voice phone adapter that we provide you for FREE when you sign up for our service 4. Any touch tone phone, (corded or cordless).
What is the quality of VoIP?

Most people are saying that they can not tell the difference between their VOIP phone and their regular landline phone. A few people say it is not as good as their landline phone but it is better then a cell phone.
Does VoIP phone service work with traditional 911 emergency services?

In most cases yes. Normally this issue is addressed on the VoIP providers website.
What is traditional 911 service?

"911" is the telephone number used to request emergency assistance in US and Canada. This is controlled by various state and local agencies, It provides for quick and easy access to local emergency response centers, where 911 calls are received and then routed to the proper emergency services. Most 911 calls are answered by state or local emergency response officials and then dispatched to the appropriate responding agency (Fire, Police, EMS). Dialing 911 is not the only way of reaching the Police, Fire or EMS agencies. The public relies upon many methods of reaching emergency services including direct telephone numbers, radio, and computer systems. Depending upon a number of variables, 911 systems may or may not know where the caller is located. Available in some areas Enhanced 911 systems may or may not know where the caller is calling from. Enhanced 911receives real time information on the caller’s location and the callback number. Like any business or residential phone number, when you call 911 it is possible for "all circuits busy" or for "circuits to be full". This is especially true during natural disasters and mass emergency events such as hurricanes, earthquakes or other public warnings. Depending upon the local 911 setup, the calls receive a busy signal, recorded message or can be routed to another public answering point. Although rare 911 systems are not immune from outages, database failures, inclement weather, and human error.
Can I keep my existing phone number?

Yes! In most cases you can transfer your existing phone number.

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